Customer Service

In addition to providing high quality orthodontic treatment, we pride ourselves on ensuring our patients have good experiences when they’re in our office. We put great effort into providing excellent customer service. Please let us know how we’re doing when you’re in the office.

Appointments

Your appointment is time that we have scheduled specifically for you. Maintaining your scheduled appointments means your treatment stays on track. Arriving to your appointments early or on time means we stay on track and see all patients at their scheduled time. If you can’t make an appointment, please call to reschedule.

Payment Methods

We accept the following forms of payment:

  • Auto-draft (ACH or automated bank draft)
  • Cash or check payment in full (discounted)
  • CareCredit® health care financing (interest-free options for qualified individuals)
    Apply for CareCredit

Insurance

We strive to help patients with dental insurance maximize their benefits. We file insurance claims as a courtesy to our patients.

Insurance is a contract between you and your insurance company. We will not become involved in disputes between you and your insurance company regarding deductibles, co-payments, covered charges, secondary insurances, “usual and customary” charges, etc., other than to supply factual information as necessary.